LFP Customer Policy

Our Customer Service Policy has been established to be reflective of our shared values. These values set forth basic principles for working with our customers, and include INTEGRITY, EMPATHY, CUSTOMER CARE, PASSION and TEAMWORK. 

Our commitment to high standards is reinforced in this Customer Service Code of Conduct. Customer Service is about human dynamics and communication. It goes far beyond the technical aspects of product or service offerings. The real differentiator is people. We want you, our customers, to be able to trust us, confident that our decisions and procedures are ethical and beyond reproach.

This code provides clear direction on conduct expected in support of our customer. It applies to all authors and others acting on behalf of Literary Freedom Publishing LLC.

CUSTOMER SERVICE CODE OF CONDUCT

 Literary Freedom Publishing expects the highest possible standards of integrity and conduct in all matters. True partnership with our customers is our mantra, supported by the following Code of Conduct:

1. We put you, the customer, first. Your concerns are taken very seriously, with the appropriate sense of urgency, attention, and empathy. This means listening intently, making notes, and confirming understanding before acting. Issues that are unable to be resolved immediately will be escalated to a manager for timely resolution.

2. We embrace your complaints as opportunities to impress you. Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction.

3. We provide honest responses, and do not make promises we cannot keep. We conduct ourselves with integrity. We will deliberate carefully before making commitments or promises, because we understand nothing annoys customers more than a broken one.

4. We treat all information received from you as proprietary and for the purpose of benefiting all parties involved.

FEEDBACK and COMPLAINTS
Our primary goal is to surpass your expectations in every interaction. Comments and feedback from you regarding how well your expectations are being met are welcomed and appreciated.

While we take utmost care to ensure that we provide our products efficiently, courteously and to a high standard, we understand that complaints may occur. All complaints will be investigated, resolved, and used to improve our standards of service. If at any time during your interaction with Literary Freedom Publishing you are not happy with the level of service you experience, please submit a detailed summary of your concern(s) in writing to literaryfreedompublishing@gmail.com. All concerns will be appropriated to the person or department best suited to respond. We will acknowledge all written concerns within 1 business day of receipt, followed by a thorough investigation into the issue involved. Resolutions will be discussed with you, and then implemented to ensure your complete satisfaction.

If you are not satisfied with the way in which your concerns have been resolved, you may request an escalated review of the situation from the CEO of Literary Freedom Publishing.